Customer service agents that act with confidence, not guesswork.
Multi-agent teams triage, contextualize, draft, and act on top of your existing helpdesk — every decision auditable, replayable, and protected by regression gates that stop quality from silently degrading.
ticket deflection in the first month
to first reply vs the industry’s hours-long average
lower cost per resolution than a human agent
resolution quality, regression-gated
Why most support AI never makes it past the pilot
When the AI is wrong, you have no defence
A wrong refund, a missed escalation, a hallucinated answer — and by the time you find out, the customer is angry and the trail is cold. Most agents make decisions you cannot replay, audit, or explain.
You buy four tools and still cannot ship faster
Build in one vendor, test in another, monitor in a third, track quality in a spreadsheet. Nothing feeds back, so insights from production never reach the next deploy and quality stays stuck.
Your competitor’s agent gets smarter every week
The agent you ship today is the agent you have next quarter — unless someone manually intervenes. No CI/CD, no regression tests, no learning loop means no compounding improvement.
A full agent team for every conversation
Each capability is an agent skill you can compose, govern, and trace — working together on every ticket, with a human in the loop where it matters.
ticket deflection in the first month
to first reply vs the industry’s hours-long average
AI triage & urgency
Classifies intent, scores urgency 1–5, detects SLA risk, and summarizes every ticket in one sentence.
Account context intelligence
Enriches each ticket with tier, contract, renewal date, history, and CSAT from your CRM and ERP.
Cross-customer pattern detection
Scans your whole ticket base to catch systemic issues — "3 sites hit the same bug in 14 days."
Action planning & escalation
Chooses auto-reply, human review, or engineering escalation with a confidence score and audit trail.
Reply & handoff drafting
Writes customer replies with citations and drafts structured Jira tickets including full reasoning.
Knowledge intelligence
RAG over Confluence, Zendesk Guide, SharePoint, and PDFs — with stale-article and gap detection.
Autonomous service agents
Password reset, order status, RMA, and warranty handlers in read-only, approval, or autonomous modes.
Full audit & time-travel replay
Every decision, tool call, and state change captured and replayable, side-by-side with the conversation.
How a ticket flows through the team
Five specialized agents collaborate on every inbound ticket, while a proactive workflow scans for emerging incidents every six hours.
Inbox triage
Classifies intent, urgency, SLA risk, and sentiment into structured JSON.
Account context
Enriches the ticket with customer data from your CRM and ERP.
Prior-art scout
Queries your knowledge base and scans cross-customer tickets for patterns.
Action planner
Decides the escalation path with a confidence score and justification.
Reply & handoff
Drafts the customer reply plus a Jira ticket with the full reasoning trace.
What makes it different
Regression safety gate
Every agent change runs an automated eval suite. If quality drops, it does not deploy — full stop.
Confidence-gated autonomy
Each reply carries a score and a routing decision: auto-send, queue for review, or escalate. A gradient, not a binary.
Full reasoning replay
Time-travel debug any production decision, including the tool arguments and results — not just logs.
Multi-agent teams by default
Agents collaborate, hand off, and escalate with shared memory across the whole customer journey.
Operator overlay
A split screen shows the customer conversation and the bot’s reasoning side-by-side, collapsing the trust gap.
One platform, many motions
The same runtime, eval studio, and memory power QA, IT, HR, and e-commerce — no new vendor to expand.
Built for real support operations
Emerging incident detection
01The proactive workflow clusters open tickets and alerts engineering when a new failure mode appears across customers — hours before a human would notice.
High-urgency SLA protection
02A platinum-tier ticket near renewal is flagged for SLA risk, enriched with contract terms and CSAT, and escalated automatically.
Self-service at scale
03Autonomous agents handle password resets, order status, and warranty lookups end-to-end — every action audited.
New-agent enablement
04A copilot drawer lets a new hire answer most tickets by suggesting replies, citing sources, and summarizing context.
More from the solutions
Quality Assurance
Point it at a spec or click through a flow, and AI agents draft a runnable suite in minutes — API, UI, and security together. They run it on every change, heal the tests that drift, and block the release when something breaks.
Learn moreE-commerce
Multi-agent teams sit on top of your storefront, OMS, and payment stack to answer shoppers, track orders, process returns, and recover carts — every action governed, auditable, and scaled for peak season without adding headcount.
Learn moreHR & People Ops
Multi-agent teams answer policy questions from your own documents, run onboarding and leave workflows, and take action across your HRIS — every response grounded in your policies, auditable, and private by design.
Learn moreGive support a platform built for real ownership.
Connect your helpdesk on day zero. Agents propose, your team approves, and every change is regression-tested before a customer ever sees it.