Commerce agents that resolve the order, not just the ticket.
Multi-agent teams sit on top of your storefront, OMS, and payment stack to answer shoppers, track orders, process returns, and recover carts — every action governed, auditable, and scaled for peak season without adding headcount.
of routine shopper queries automated
order-status inquiries resolved end-to-end
scales with seasonal demand, no new hires
resolution quality, regression-gated
Why commerce support breaks at scale
Volume spikes faster than you can staff
Sales, launches, and peak season triple ticket volume overnight. Seasonal hiring is slow and expensive, and quality slips exactly when the most revenue is on the line.
"Where is my order" drowns the real problems
A flood of repetitive order-status, returns, and refund questions buries the high-value conversations. Agents burn out on lookups a system should handle instantly.
Abandoned carts and churn go unaddressed
Recovery depends on timing and context most teams cannot act on fast enough. Revenue leaks quietly, and no one has the bandwidth to chase every drop-off.
A full agent team for every shopper
Each capability is an agent skill you can compose, govern, and trace — working together across the storefront, OMS, and payment systems.
of routine shopper queries automated
order-status inquiries resolved end-to-end
Order tracking & status
Answers "where is my order" end-to-end by querying your OMS and carrier APIs in real time.
Returns & exchanges
Guides shoppers through eligibility, generates labels, and processes exchanges within your policy rules.
Refunds & billing
Handles refund requests and payment questions with confidence scores and human approval where it matters.
Product recommendations
Suggests the right product from your catalog using purchase history, inventory, and shopper intent.
Cart recovery orchestration
Detects abandonment and runs contextual, well-timed recovery flows across email and chat.
Shipping & logistics
Resolves delivery exceptions, address changes, and delays by coordinating across carrier integrations.
Promotions & pricing
Applies eligible discounts, explains pricing, and validates promo codes against your commerce rules.
Commerce intelligence
Surfaces emerging issues — a spiking SKU complaint, a broken checkout path — before they dent revenue.
How a shopper request flows through the team
Specialized agents collaborate on every inbound message, coordinating across your storefront, order system, and payments — with humans approving anything sensitive.
Intent triage
Classifies the request — order, return, product, billing — and scores urgency.
Order context
Pulls the order, shipment, and account state from your OMS and CRM.
Policy check
Validates the action against your returns, refund, and promotion rules.
Action planner
Chooses auto-resolve, human approval, or escalation with a justification.
Resolve & follow up
Executes the action, updates the shopper, and logs the full reasoning trace.
What makes it different
Acts on the order, not just the chat
Agents call your OMS and payment systems to actually resolve the issue — not just draft a reply about it.
Confidence-gated autonomy
Every action carries a score: auto-resolve, queue for review, or escalate. Sensitive refunds always route to a human by policy.
Peak-season elasticity
The same governed runtime handles a quiet Tuesday and a Black Friday spike without new hires or degraded quality.
Regression safety gate
Every agent change runs an eval suite before deploy. If quality drops, it does not ship — full stop.
Full reasoning replay
Time-travel debug any refund or return decision, including the exact tool calls and results.
One platform, many motions
The same runtime powers support, IT, HR, and QA — expand without onboarding a new vendor.
Built for real commerce operations
Peak-season deflection
01Autonomous agents absorb the order-status and returns flood during sales events so your team focuses on the revenue conversations.
Proactive delivery recovery
02When a shipment is flagged delayed, the agent notifies the shopper, offers options, and opens a carrier case before a complaint arrives.
Cart recovery at scale
03Abandoned carts trigger contextual, well-timed outreach that recovers revenue without a marketer touching each one.
Catalog-aware selling
04A shopping assistant recommends in-stock products matched to intent and history, lifting conversion on every chat.
More from the solutions
Customer Service
Multi-agent teams triage, contextualize, draft, and act on top of your existing helpdesk — every decision auditable, replayable, and protected by regression gates that stop quality from silently degrading.
Learn moreQuality Assurance
Point it at a spec or click through a flow, and AI agents draft a runnable suite in minutes — API, UI, and security together. They run it on every change, heal the tests that drift, and block the release when something breaks.
Learn moreHR & People Ops
Multi-agent teams answer policy questions from your own documents, run onboarding and leave workflows, and take action across your HRIS — every response grounded in your policies, auditable, and private by design.
Learn moreGive commerce a support platform that actually resolves.
Connect your storefront and OMS on day zero. Agents propose, your team approves the sensitive calls, and every change is regression-tested before a shopper sees it.